Q + A
WHAT'S IN YOUR COLLECTION OF EVENT RENTALS?
We offer a wide collection of furniture (tables, chairs, lounge wear), backdrops, table linens, place settings, table decor, ceiling drapery, chandeliers & specialty linens.
WHAT TYPES OF EVENTS DO YOU SERVICE?
Primarily weddings, but we also love to provide event rentals for Corporate Events, Photo Shoots, Graduations, Anniversaries, Baby Showers, Bridal Showers, Engagement Parties & more!
DO YOU OFFER DELIVERY, SETUP AND TAKE DOWN SERVICES?
Yes! But what we offer is more than just delivery (because honestly, when we think of the word ‘delivery’, we think about pizza.). In a nutshell, yes we will deliver your items and pick them up but the full nuts and bolts version is that we offer Installation & Retrieval Services.
HOW DO I RESERVE ITEMS IN YOUR INVENTORY?
To reserve, browse through our inventory and add the items you are interested in to your wish list. Once you are finished adding the items that you wish to rent, fill out the form attached to your wish list and click submit. Once we receive your inquiry request and confirm availability, we will email a proposal for you to review. If items requested on your order are not available, we will contact you to discuss alternatives. Once you receive your Proposal, your items are reserved for 10 days. If you choose to move forward with your order, we accept a 40% non-refundable deposit upfront and a signed contract agreement to confirm. The remaining balance is due 2 weeks from your scheduled event date.
DO YOU HAVE A CANCELLATION POLICY?
Yes! We recognize that plans can and do change. If there is a change in Client’s plans (e.g. cancellation or postponement of the entire event), the Client’s payment up until that point can be put towards a rental for another date. (However, we cannot guarantee availability of all items rented and will do our best to provide suitable or equal substitutions) BOLD IMPRESSIONS is not able to refund money previously paid on Client’s rentals. All cancellations must be made in writing.
I DON'T SEE WHAT I AM LOOKING FOR IN YOUR INVENTORY
Don’t see what you’re looking for? With enough notice, we would love the opportunity to go shopping and add it to our inventory. Otherwise, we will do our best to refer you to someone who does have it!
WHAT IF I CHANGE MY MIND ON SOMETHING?
The rental items on your proposal may be edited up to 6 weeks prior to your event date. You may add additional rental items to your proposal (your final invoice due will be adjusted accordingly), however, if you decide to remove items from your proposal and it reduces the original contracted amount, you will still be responsible for the original (or remaining) contracted amount.
DO YOU CHARGE ANY ADDITIONAL FEES ON RENTAL ITEMS?
We charge a 10% non-refundable protection fee to the total rental order. This covers normal wear & tear on our items, but does not cover gross negligence – such as damage caused by children with sharpies or pieces not protected from inclement weather. For items that are returned/retrieved damaged (or not returned at all), a damage or replacement fee will be charged, which is 5x the rental rate of the damaged or missing item.
OOPS, SOMETHING BROKE. NOW WHAT?!
Accidents happen (we have kids; we get it!) Unless a bottle of wine is spilled on one of our upholstered pieces; or an entire tote of breakables is actually broken, the protection fee usually covers any typical damage that may happen during the course of your event. However, any damage beyond the 10% damage waiver or there are items missing when we arrive to retrieve our rentals, the client will be charged 5 times the rental rate.
WHY DO DESSERT + SERVING ITEMS HAVE TO BE RINSED BEFORE RETURNING?
Dessert and Serving items can be damaged from food acidity. To prevent scrubbing or soaking the items, we ask that all food be scraped off and run under water to remove food particles, just like you would do at home. If you have wait staff for your event, they commonly do this for you. As for glassware, please empty all liquids prior to storing them in their original packaging.
DO YOU PARTICIPATE/COLLABORATE IN STYLED SHOOTS?
Yes! But due to the number of requests, issues with proper crediting on websites/social media posts and damaged items, we’ve implemented some Styled Shoot Policies:
ONE. We charge a 25% restocking fee + signed contract on any orders with a $25 minimum for a styled shoot request on the total rental rate. (This is a 75% discount on the full rental rate.)
TWO. All items must be picked up & returned in proper transportation. If you are using any of our furniture pieces, we do require that our team deliver these pieces to your shoot location. Standard delivery fees will be added to your proposal.
THREE. Proper photo credit is required for any photo used showcasing any of our pieces on a blog/social media post. Credit via a link (on a blog/website) or a tag on social media.
FOUR. BOLD IMPRESSIONS shall be the only specialty rental vendor for your shoot.
*To fulfill your Styled Shoot request, please send us an email with your Styled Shoot details and a list of items you are interested in. We’ll then send over a proposal invoice and contract.